Privacy Statement

About Us

We care about protecting the personal information of our customers and visitors who use our websites, products, or services (collectively, our “Users”). This privacy policy provides details about how your personal information is collected, shared, and used by us.

Information We Collect From You

In the course of your use of our Services, we obtain the following information about you as described below.

Signing Up for Services; User Information

Information you provide prior to any registration process, such as your email when you provide it to us;
Information that you provide during any registration process, including in connection with a co-branded offer (such as your name, company name, email address, phone number, billing address or credit card information, geographic location and organization name), when you call or email us (for support or otherwise) or when you use our products or services; and
Payment information that you provide to us (by way of our Services or otherwise) when you purchase some of our products or services, including credit card data.

Use of Services, Website Visits and Support

Data relating to your online activity on our websites with respect to our Services, including the following:

IP address
Browser type and version
Geographic location
Pages you view
How you got to our Services and any links you click on to leave our Services
When you update your information, communicate with us, or order new Services
Metadata about your use and your contacts’ use of our Services and your emails you send (including clicks and opens)
Your interactions with any static assets such as but not limited to images, videos, documents, etc we offer
Issues you encounter requiring our support or assistance
Any device or other method of communication you use to interact with the Services

We store the data we collect in a variety of places within our infrastructure, including system log files, back end databases and analytics systems.

Other Sources

Information you provide to us at seminars or to our partners
Information you provide to us in surveys
Information that is publicly available
Information you consent to us receiving from third parties

How We Use Your Information

We have a legitimate interest in running a successful and efficient business and in providing you with Services and useful content, and we use the information we collect, both on its own and combined with any other information we collect about you, for the following purposes:

To provide the requested Services to you
To provide you with useful content
To ensure the proper functioning of our Services
To offer and improve our Services
To provide you with requested information or technical support
To facilitate your movement through our websites or your use of our Services
To do a better job of advertising and marketing our Services (our use of your information to do this is performed with your consent where required by applicable law)
To advertise and market third party products and services (such advertisement is only performed with your permission where your consent is required by applicable law)
To diagnose problems with our servers or our Services
In connection with our security and compliance programs
To administer our websites
To communicate with you
To target prospective customers with our products or services (such targeting is only performed with your permission where your consent is required by applicable law)
To assist us in offering you a personalized experience or otherwise tailor our Services to you
When you submit a manuscript for publication to be published by IHJ., your name, email address, affiliation, and other contact details the publication might require will be used for the regular operations of the publication. This includes sharing data with partners involved in the production and publication process of the manuscript
And as otherwise described in this privacy policy

We also use the information we receive in aggregated and anonymized formats to produce reports on trends and statistics, such as mobile search trends, email open rates by industry, campaign best practices or the number of users that have been exposed to, or clicked on, our websites or evaluated or purchased our products and services.

Payment information that you provide to us, including credit card data, will only be used to facilitate payment for our products and services.

We also use recorded telephone conversations for quality control purposes, to train our employees, and for our own protection.